Legal Disclosures & Governance

1.1 Data Controller

DesignNuvora, registered at 411 01 Lilla Gerrebackavägen 1, Göteborg, Sweden, is the data controller responsible for processing personal data submitted through this website.

1.2 Data Collection

We collect personal identification data (name, email, phone number, company name) and project specification data when submitted through our contact forms. This data is processed exclusively for client communication, project delivery, and statutory tax reporting purposes.

1.3 Legal Basis

Data processing is conducted under Article 6(1)(b) GDPR (performance of a contract) and Article 6(1)(a) (consent via form submission). We retain personal data for the duration of the business relationship plus 7 years for tax compliance.

1.4 Data Sharing

We do not sell, rent, or distribute personal information to unauthorized third-party brokers. Data is securely retained within encrypted EU-hosted cloud systems in compliance with ISO/IEC 27001 standards.

1.5 Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may withdraw consent at any time by contacting [email protected].

2.1 Service Agreement

All digital services, design deliverables, and UX consulting packages provided by DesignNuvora are governed by explicitly contracted Statements of Work (SOW) executed between the Client and DesignNuvora.

2.2 Intellectual Property

Upon complete settlement of agreed commercial invoices, DesignNuvora assigns all worldwide intellectual property rights in client-specific design deliverables, component libraries, and digital assets directly to the Client.

2.3 Scope Changes

Any modifications to the original project scope must be documented via formal change requests. Scope changes may affect pricing and delivery timelines as mutually agreed in writing.

2.4 Confidentiality

Both parties agree to maintain strict confidentiality regarding proprietary information, trade secrets, and project specifications disclosed during the engagement.

3.1 Essential Cookies

We utilize strictly necessary cookies to maintain session integrity, store user preferences, and enable core website functionality. These cookies do not require explicit consent under the ePrivacy Directive.

3.2 Functional Cookies

Functional cookies may be deployed to remember your cookie consent choices and improve site performance. These are only activated after explicit user consent via our cookie banner.

3.3 Third-Party Cookies

Embedded content (e.g., Google Maps) may set their own cookies. We do not control third-party cookie behavior. Users are encouraged to review the privacy policies of external services.

3.4 Managing Cookies

You may manage or disable cookies through your browser settings. Disabling essential cookies may impair website functionality. Contact [email protected] for cookie-related inquiries.

4.1 Refund Eligibility

DesignNuvora offers full refunds on unused project deposits if cancellation occurs before work has commenced. Partial refunds are calculated based on work completed at the time of cancellation.

4.2 Cancellation Terms

Clients may cancel ongoing projects by providing written notice. DesignNuvora will deliver all work completed to date and issue a refund for unused prepaid amounts within 14 business days.

4.3 Deliverable Disputes

If deliverables materially deviate from the approved Statement of Work, the Client may request revisions at no additional cost. Persistent disputes may be escalated to mediation under Swedish commercial arbitration rules.

4.4 Refund Process

Refund requests should be directed to [email protected] with the subject line "Refund Request – [Project Name]." All refund requests are processed within 14 business days.